3 Licensable Management Options

In addition to the six management packs available in the previous release, Enterprise Manager 10.2 offers eight new management options: three new standalone management packs and five types of system monitoring plug-ins. This chapter describes these management options in the following sections:

Oracle Management Packs
Application Management Packs
Oracle Linux Management Pack
Oracle Management Plug-ins
Oracle Management Connectors

3.1 Oracle Management Packs

Oracle offers several "Management Packs" that bring together a set of technologies related to a specific area of Enterprise Manager. Each pack has several premium features bundled as part of that pack.

You can grant and revoke access to packs for various databases and application servers in your Enterprise Manager repository by using the Management Pack Access option available from Grid Control's Setup page. When you enable/disable access to a pack, the corresponding features and functions are enabled/disabled. The ability to modify this Management Pack Access functionality is available only to Super Administrators.

When one or more packs on a target monitored by Enterprise Manager are not licensed, access to premium functionality for that target is disabled. For example, the Black Out button located on a target's home page, which you can use to move the target to the blackout state, is enabled when the Oracle Diagnostics Pack or the Oracle Diagnostics Pack for Application Server is licensed for that target.

To determine the packs used by the current page and to know what packs need to be licensed for any link on this page to be enabled, click the show/hide icon located in the footer of any Enterprise Manager Grid Control page. Enterprise Manager displays this information for all pages the user navigates to during that session.

This section includes descriptions for the following types of management packs:

Oracle Database Management Packs
Oracle Application Server Management Packs
Oracle Standalone Management Packs

3.1.1 Oracle Database Management Packs

Enterprise Manager offers four database management packs.

Oracle Diagnostics Pack
Oracle Tuning Pack
Oracle Configuration Management Pack for Database
Oracle Change Management Pack

3.1.1.1 Oracle Diagnostics Pack

Oracle Diagnostics Pack 10g for the database offers a complete, cost-effective, and easy-to- use solution for managing the performance of Oracle Database environments by providing unique functionality such as automatic identification of performance bottlenecks, guided problem resolution, and comprehensive system monitoring.

Table 3-1 Feature Highlights of Diagnostics Pack

Feature	Benefit
Automatic Workload Repository (AWR)	Provides Oracle Database 10g built-in, automatic capture of statistics data to be used for real-time and historical performance analysis. Snapshot data, active session history data, and workload reports are part of AWR.
Performance Monitoring and Diagnostics	Measures performance and diagnoses poor performance with associated drill-downs on the Performance page. This includes historical analysis and alert threshold integration.
Automatic Database Diagnostic Monitor (ADDM)	Provides Oracle Database 10g built-in functionality for out-of-the-box automatic performance analysis based on AWR data.
Operating System Monitoring	Monitors the operating system and hardware in the drill-downs from Grid Control host monitoring pages.
Adaptive Metric Thresholds	Captures "baselines" of workload performance metrics during "normal" performance and compares against the same metrics during poor performance to diagnose the causes. Sets adaptive thresholds using a pre-defined baseline to accurately detect alert conditions when a system has predictably varying workloads.
Advanced Alert Management	Includes notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, monitoring templates, adaptive metric thresholds, setting metric baselines, and Memory Access Mode.
Memory Access Mode	For slow or hung systems, retrieves performance statistics directly from the Shared Global Area (SGA), which avoids the computation associated with parsing and executing SQL statements. This remediates severe cases of library cache contention that can prevent the instance from being monitored in SQL Mode.

Note:

A management pack license is required to use the functionality above with command-line APIs or through Enterprise Manager.

Generation of alerts (via Enterprise Manager or directly by the server in Oracle 10g) is not part of this pack; it is free with the database.

3.1.1.2 Oracle Tuning Pack

Oracle Tuning Pack 10g offers a set of groundbreaking technologies that automate the application tuning process, thereby significantly lowering database management costs while enhancing performance and reliability. This significantly improves resource utilization and ensures best application performance without manual intervention.

Table 3-2 Feature Highlights of Tuning Pack

Feature	Benefit
SQL Tuning Advisor	Includes the ability to analyze SQL statements and make recommendations for better execution, such as applying SQL Profiles or recommending rewriting of the SQL.
SQL Access Advisor	Recommends schema changes needed to improve database performance; for example, creation of new indexes and materialized views.
Reorganize Objects	Provides the Schema Object Reorganization wizard to reorganize database objects.
SQL Tuning Sets	A SQL Tuning Set (STS) is a database object that captures and manages SQL workloads. It includes one or more SQL statements along with associated execution context (that is, user schema, list of bind values, and so forth) and execution statistics (that is, elapsed time, CPU time, and so forth).

Note:

A management pack license is required to use the functionality above with command-line APIs or through Enterprise Manager.

Oracle Tuning Pack 10g requires an Oracle Diagnostics Pack 10g license. Therefore, customers interested in using any of the Oracle Tuning Pack 10g functionality must license both of these packs.

3.1.1.3 Oracle Configuration Management Pack for Database

This pack automates the time-consuming, costly, and often error-prone process of software configuration, software and hardware inventory tracking, patching, and policy management, ensuring consistency across deployments.

Table 3-3 Feature Highlights of Configuration Management Pack for Database

Feature	Benefit
Configuration Management	Provides hardware and software configuration data collection, search, comparison, and analytical reporting.
Patching	Includes Critical Patch Advisories, which alert you to critical patches that need to be applied.
Policy and Security Management	Ensures consistency of deployments, system security, and adherence to operation standards. Includes policy violation notifications and Enterprise Security Advisor.
Policy Groups	Provides structured collection of security configuration rules against which targets can be measured or judged. This release provides the following out-of-box policy groups: Secure configuration for the Oracle Database Secure configuration for the Oracle Listener Secure configuration for Oracle Real Application Clusters This feature is accessible from the Policy Group sub-tab under the Compliance tab.

3.1.1.4 Oracle Change Management Pack

This pack enables database administrators to evaluate, plan for, and implement database schema changes to support new application requirements without error and data loss while minimizing downtime. Enables rapid response to new requirements, significantly improves the implementation of complex changes, and ensures that application code is synchronized with detailed baselines.

Table 3-4 Feature Highlights of Change Management Pack

Feature	Benefit
Baselines	Captures database and schema definitions.
Comparisons	Compares baseline with database, or database with database, schema with schema.
Synchronization	Propagates database objects with or without data, and updates database object definitions.

3.1.2 Oracle Application Server Management Packs

Enterprise Manager offers two application server management packs:

Oracle Diagnostics Pack for Application Server
Oracle Configuration Management Pack for Application Server

3.1.2.1 Oracle Diagnostics Pack for Application Server

This pack ensures high availability of mission-critical applications by reducing the complex tasks of diagnosing and correcting application performance problems, lowering the costs of managing web-based applications spanning multiple systems.

Table 3-5 Feature Highlights of Diagnostics Pack for Application Server

Feature	Benefit
Transaction Tracing Diagnostics	Interactively traces transactions through all three tiers: client, mid-tier, and database. Provides detailed traces of network, JSP, EJB, and JDBC/SQL calls.
Historical Performance Analysis	Provides transaction performance. Provides end-user page performance.
Page Performance Diagnostics	Provides a complete URL call processing stack. Provides drill-downs to JSP, servlet, EJB method to SQL code. Correlates middle-tier performance to application component metrics.
Complete Application Server Monitoring	Provides historical monitoring and availability for all Application Server components. Provides "top" views (for example, "Top JSPs," "Top EJBs," an so forth).
Advanced Alert Management	Provides notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, and monitoring templates are part of this feature.

3.1.2.2 Oracle Configuration Management Pack for Application Server

Table 3-6 Feature Highlights of Configuration Management Pack for Application Server

Feature	Benefit
Configuration Management	Collects, searches, compares, and analytically reports hardware and software configuration data.
Patching	Includes Critical Patch Advisories, which alert you to critical patches that need to be applied.
Policy and Security Management	Ensures consistency of deployments, system security, and adherence to operation standards. Includes policy violation notifications and Enterprise Security Advisor

3.1.3 Oracle Management Pack for Identity Management

The Management Pack for Identity Management enables enterprises to proactively monitor the availability, performance, load, and security metrics of Identity servers. Administrators can monitor Identity service transaction performance externally from the end-user perspective, define service levels on Identity Services, and track service levels in real time.

Enterprise Manager 10.2.0.3 adds management capabilities for the following Identity Management products and associated systems:

Oracle Access Manager (OAM)
- Access Manager - Identity System
- Access Manager - Access System
Oracle Identity Manager (OIM)
- Identity Manager System
Oracle Identity Federation (OIF)
- Identity Federation System

Table 3-7 Feature Highlights of Management Pack for Identity Management

Feature	Benefit
Discovery and System Modeling	Discovers Identity Server components and creates a system with all of the associated infrastructure components.
Monitoring and Diagnostics	Receives real-time metrics and historical data as well as alert notifications.
Configuration	Tracks configuration metrics, takes configuration snapshots, and compares configurations.
Service Level Management for Identity Services	Monitors identity services using beacon transactions and service dashboards.

3.1.4 Oracle SOA Management Pack

The Oracle Service-Oriented Architecture (SOA) Management Pack delivers comprehensive management capabilities for a SOA-based environment. By combining SOA runtime governance, business-IT alignment, and SOA infrastructure management with Oracle's rich and comprehensive system management solution, Enterprise Manager Grid Control significantly reduces the cost and complexity of managing SOA-based environments.

Table 3-8 Feature Highlights of SOA Pack

Feature	Benefit
Centralized Management Console	Provides administrators managing SOA environments with a consolidated browser-based view of the entire enterprise, thereby enabling them to monitor and manage all of their components from a central location.
Discovery and Service Modeling	Provides discovery of BPEL processes deployed on the Orazcle BPEL server and dependent partner links. Service modeling offers out-of-the-box automated system modeling capabilities for the SOA infrastructure.
Runtime Governance	Defines SOAP tests to measure and record availability and performance of the partner link (or any Web service) for historical trending, troubleshooting, and root cause analysis purposes. Also provides an error hospital of process instances with drilldowns into instance details.
Infrastructure Management	Monitors the availability and peformance of the SOA infrastructure components. Both current and historic availability of targets (such as BPEL PM server) are recorded for troubleshooting and root cause analysis.
Business-IT Alignment	Enables enterprises to consolidate their IT and business management tools into a unified system. BAM-EM integration unites business KPIs and system metrics in one system for correlation and trending.
Service Level Management	Enables administrators to monitor services from the end-user's perspective using service tests or synthetic transactions, model relationships between services and underlying IT components, and report on achieved service levels.
Historical Analysis and Reporting	Stores the collected metric and configuration data in a central repository, thereby enabling administrators to analyze metrics through various historical views and facilitate strategic trend analysis and reporting.

3.1.5 Oracle Standalone Management Packs

Enterprise Manager offers the following standalone management packs.

Oracle Configuration Management Pack for Non-Oracle Systems
Oracle Provisioning Packs
- Oracle Provisioning Pack for Database
- Oracle Provisioning Pack for Application Server
- Oracle Provisioning Pack for Non-Oracle Systems
Oracle Service Level Management Pack

3.1.5.1 Oracle Configuration Management Pack for Non-Oracle Systems

This pack offers a complete, cost-effective, and easy-to-use solution for managing the configurations of non-Oracle targets.

Table 3-9 Feature Highlights of Configuration Management Pack for Non-Oracle Systems

Feature	Benefit
Configuration Management	Collects, searches, compares, and analytically reports hardware and software configuration data.
Policy Management	Ensures consistency of deployments and adherence to operation standards. Includes policy violation notifications.

3.1.5.2 Oracle Provisioning Packs

These packs automate deployment of software, applications, and patches. These packs provide functionality for "bare-metal" provisioning of operating systems and software images, cloning of existing installations and software images (such as Oracle Clusterware, Real Application Clusters, and Oracle Application Servers), and patching. Critical data center operations become easy and scalable, resulting in lower operational risk and cost of ownership.

Table 3-10 Feature Highlights of Provisioning Packs

Feature	Benefit
Patching	Provices end-to-end patching of Oracle products across a wide-range of product patches and customer environments. Provides automated Linux host patching. Critical Patch Advisories alert you to critical patches that need to be applied, and the Critical Patch Facility helps you automate the downloading and deployment of patches.
Provisioning	Creates and maintains a library of reference software images. Deploys operating systems and software to bare metal servers. Provides a provisions standard, or "gold," images of Oracle Database, Oracle Real Application Clusters (RAC), and Oracle Application Server. Extends RAC clusters or Oracle Application Server middleware. Provides out-of-box and custom reporting on provisioning and deployments.
Cloning	Clones databases and Oracle homes. Converts single-instance databases to RAC.
Policy and Security Management	Ensures consistency of deployments, system security, and adherence to operation standards. Includes policy violation notifications and Enterprise Security Advisor.

3.1.5.3 Oracle Service Level Management Pack

This pack offers a comprehensive monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. It actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations, businesses can monitor services from the end user's perspective and its correlation to the underlying IT infrastructure. Additionally, the Service Level Management Pack assesses the business impact of any service problem or failure, and indicates whether service-level goals have been met.

Table 3-11 Feature Highlights of Service Level Management Pack

Feature	Benefit
Service Modeling	Models critical business functions based on a wide range of supported protocols.
Complete Service Monitoring	Monitors service availability, performance, usage, and service level compliance.
Beacons	Measures availability and performance from representative key user locations.

Note:

Integrate with Oracle Enterprise Manager 10g Diagnostics Pack for Application Server for complete end-to-end Service Level Management.

3.2 Application Management Packs

Enterprise Manager offers two Application Management packs:

Oracle Application Management Pack for PeopleSoft Enterprise
Oracle Application Management Pack for Siebel

3.2.1 Oracle Application Management Pack for PeopleSoft Enterprise

Table 3-12 Key Features of Application Management Pack for PeopleSoft Enterprise

Feature	Benefit
Automatic Discovery	Discovers PeopleSoft Enterprise components and creates a system with all of the associated infrastructure components.
Monitoring and Diagnostics	Receives real-time metrics, Tuxedo queues, and historical data as well as alert notifications. Also examines log files for information pertinent to identifying problem root causes.
Configuration Management	Tracks configuration parameters, takes configuration snapshots, and compares configurations.
Service Level Management	Monitors PeopleSoft Enterprise applications using beacon transactions and service dashboards.
Administration	Starts and stops PeopleSoft components, defines PeopleSoft domains, and clears cache.

3.2.2 Oracle Application Management Pack for Siebel

Table 3-13 Key Features of Application Management Pack for Siebel

Feature	Benefit
Automatic Discovery	Discovers Seibel components and creates system and services targets with all of the associated infrastructure components.
Monitoring and Diagnostics	Receives real-time metrics and historical data as well as alert notifications. Also examines log files for information pertinent to identifying problem root causes. Analyzes SARM data to identify transaction bottlenecks.
Configuration Management	Tracks configuration parameters, takes configuration snapshots, and compares configurations.
Service Level Management	Monitors Seibel applications using beacon transactions and service dashboards.
Administration	Starts and stops the Siebel Server and server components .

3.3 Oracle Linux Management Pack

This pack provides a complete solution for monitoring and managing Linux hosts.

Table 3-14 Key Features of Linux Management Pack

Feature	Benefit
Linux Provisioning	Deploys Linux Operating System to bare metal servers.
Linux Patching	Provides automated Linux host patching.
Configuration Management	Provides hardware and software configuration data collection, search, comparison, and analytical reporting.
Policy Management	Ensures consistency of deployments and adherence to operation standards. Includes policy violation notifications.
Performance Monitoring	Provides real-time and historical performance monitoring.
Advanced Alert Management	Provides notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, and monitoring templates.
Administration	Provides remote administration capabilities for Linux hosts.

3.4 Oracle Management Plug-ins

Enterprise Manager offers several categories of management plug-ins that expand your system monitoring coverage to include additional target types, including hosts, non-Oracle databases, non-Oracle middleware, network devices, and storage:

System Monitoring Plug-in for Hosts
System Monitoring Plug-ins for Non-Oracle Databases
- Oracle System Monitoring Plug-in for IBM DB2
- Oracle System Monitoring Plug-in for Microsoft SQL Server
System Monitoring Plug-ins for Non-Oracle Middleware
- Oracle System Monitoring Plug-in for IBM WebSphere
- Oracle System Monitoring Plug-in for IBM WebSphere MQ
- Oracle System Monitoring Plug-in for JBoss
- Oracle System Monitoring Plug-in for BEA WebLogic
- Oracle System Monitoring Plug-in for Microsoft .NET
- Oracle System Monitoring Plug-in for Microsoft BizTalk Server
- Oracle System Monitoring Plug-in for Microsoft Internet Information Services
- Oracle System Monitoring Plug-in for Microsoft Commerce Server
- Oracle System Monitoring Plug-in for Microsoft Internet Security and Acceleration Server
- Oracle System Monitoring Plug-in for Microsoft Active Directory
System Monitoring Plug-ins for Network Devices
- Oracle System Monitoring Plug-in for Check Point Firewall
- Oracle System Monitoring Plug-in for Juniper Netscreen Firewall
- Oracle System Monitoring Plug-in for F5 Load Balancer
System Monitoring Plug-ins for Storage
- Oracle System Monitoring Plug-in for NetApp Filer
- Oracle System Monitoring Plug-in for EMC NS Series NAS

Each plug-in provides one or more features for its respective target type, as described in Table 3-15.

Table 3-15 Feature Highlights of Management Plug-ins

Feature	Benefit
Performance Monitoring	Provides real-time and historical performance monitoring. Reduces the complex tasks of diagnosing and correcting performance problems for your targets.
Advanced Alert Management	Provides notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, and monitoring templates.
Configuration Management	Provides configuration data collection, search, comparison, and historical change tracking.
Task Automation	Enables you to automate common administrative functions across one or several middleware components via the Job System.
Groups and Systems	Enables you to collectively manage several distributed, middleware components as easily as a single component.

3.5 Oracle Management Connectors

Enterprise Manager 10g Release 3 delivers Management Connectors to enable bi-directional integration between Enterprise Manager and other management tools and help desk systems. By seamlessly integrating different tools within the IT environment, organizations can streamline key support processes, consolidate monitoring information in their tool of choice, reduce the total cost of ownership, and perform cross-platform diagnostics and root cause analysis.

Table 3–16 and Table 3–17 list the key features of Management Connectors for Remedy Help Desk and Microsoft Operations Manager (MOM).

Table 3-16 Feature Highlights of Management Connectors for Remedy Help Desk

Feature	Benefit
Automatic and Manual Ticket Creation	Automatically or manually opens Remedy service requests in response to Enterprise Manager alerts.
Automatic and Manual Ticket Creation	Automatically or manually opens Remedy service requests in response to Enterprise Manager alerts.
Ticket Templates	Enables administrators to specify which Remedy fields should be populated, and what data these fields should be populated with. The connector includes several of out-of-box templates based on the default Remedy configuration.
In-context Launch	In Enterprise Manager, the service request information is displayed in context of the alert, allowing administrators to launch the Remedy Web Console to view or update the request details. In Remedy, a link to the alert details is provided, enabling the support operator to navigate to the Metric Details page in the Enterprise Manager Console.

Table 3-17 Feature Highlights of Management Connectors for MOM

Feature	Benefit
Forward MOM Events to Enterprise Manager	Enables administrators to forward MOM events to Enterprise Manager, thereby enabling better correlation of IT problems across the technology stack.
Synchronization	Automatically updates Enterprise Manager when MOM changes occur.